Maximize your customer’s experience. Simplify your agent’s lives.
When you start a call center you can boost sales and make your callers, customers and agents happier. Our inbound, outbound and hybrid solutions are feature rich and multi-channel. Building a cloud-hosted call center is easy and affordable.
Learn from our experience.
Vonage has experience customizing contact centers solutions based on any business need and budget. Our network options allow you to build centers in multiple locations and that support remote agents.
Not just a call center. A multichannel mothership.
Talk, chat, video, or social – your solution can include all the ways you communicate with your customers. We can also help you integrate with the business applications that you already use to support your customers and employees.
Get superior analytics and other contact center functionality right on your smartphone.
Billions of interactions? Bring it on.
Interactions shouldn’t affect your center’s uptime. We have bandwidth trafficking and network solutions including MPLS network or hybrid options. SmartWAN can help maximize QoS for a remote center or employee in a home office running on broadband. We also offer IVR and ACD.
Easily connect a home agent or branch office to a main center with a private MPLS circuit.
Affordable contact center? It’s not a pipe dream.
Ready to start a call center? We can minimize additional hardware, software, and up-front capital costs. Get free 24/7 IT support. And our deep business software integration drives efficiencies and increases your ROI.