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Contact Center

Simple, reliable, and scalable. Build a cloud contact center that will wow your customers.

Boost sales, increase agent productivity and build a better brand experience for your customers with our robust unified Contact Center solutions. Seamlessly connect and manage remote locations. Cloud contact center hosting ensures that your center is always up and running and up to date.

Inbound. Outbound. Multi-site. If you build it, they will call.

Our cloud contact center solutions act as a singular virtual contact center, regardless of location, type, or size. This includes inbound, outbound, or blended micro-centers, as well as distributed multi-site centers. And launching a new center is easy, even on multi-channel or customized systems.

Manage your agents easily–no matter where they’re working.

Maximize efficiency with agent workload management, performance, and tracking. Call Monitoring helps you train better in a fraction of the time. Advanced reports inform appropriate staffing levels, even during heavy call volume. Access it all from your desktop or on any device.

Billions of customers get through every time.

Reduce revenue losses and minimize customer calling frustration. With cloud hosting your Contact Center solution enjoy reliable uptime And volume is never a problem: Our solution handles billions of customer interactions per year.

Cloud privacy measures and compliance certifications.

Keep important information in the cloud with privacy measures and compliance certifications from PIC, SOX, FCC, and CPNI that meet some of the highest standards.

You’ll have them at “hello”
Pop up pertinent caller info. Track interactions. Capture valuable insights. Give customers and callers personalized treatment with integrations that tie your phone system to top industry business applications.
Centers of excellence? See for yourself.
Automatic Call Distribution (ACD)
Get universal queuing. Route calls based on agent expertise. Automatically call back customers who don’t want to wait. Fully integrates with IVR.
Interactive Voice Response (IVR)
Switch to self-service when call volumes are high, no one is available, or the customer wants to self manage. Full ACD integration allows any agent to step in.
Workforce Optimization
Simplify agent scheduling and quality management. Get automatic desktop call recording. Maximize your Contact Center workflow.
Supervisor Interface
Easy training and monitoring. Listen, whisper, or step in on customer calls. Monitor performance in real time with the Supervisor dashboard.
Reporting and Analytics
Access advanced analytics. Create recurring custom reports. Make better business decisions with real-time metrics and historical data.
Scaling for success with a robust contact center solution
As the gap between highly intuitive consumer technology and the applications employees use in the workplace widens, it should also be clear that the solution involves more than an updated phone system.
Jon Arnold
Industry Analyst
Business grade. People friendly.

From a cloud hosted phone system on your current broadband to a UCaaS solution on a dedicated network, we can build custom communications for every business and every budget.

Vonage® Essentials
Robust, intuitive, and small business friendly:

Runs on your high-speed internet connection

40+ features to help you customize your business communications

High-quality voice and data

Includes Amazon Chime Pro, offering chat, screen share, video and web conferencing

Simple activation and setup with 24/7 customer support

Integrates with the business applications you use everyday

Enables mobile working and virtual teams

Easily scales as your business grows

Month-to-month contracts available

Vonage® Premier
Enterprise-grade unified communications:

One of the nation’s largest purpose-built MPLS networks

Advanced features including conferencing for up to 300 users

Elevated quality of service for voice, video, and data communications

End-to-end managed installation and dedicated service teams

Deep integration ties phone service to top business applications

Enable mobile workers and connect multiple offices seamlessly

Reliable and scalable solutions for inbound, outbound, and multi-site contact centers

Hybrid network and bring your own broadband options with SD-WAN

Call for a free consultation from a business phone system specialist

Anytime between 8AM - 6PM EST

Or, tell us about your business and a specialist will get in touch.

    Get a Free Quote!

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Or, you can tell us a little bit about your business and we’ll match you to a specialist who can start your free quote.

You can contact us at any time by calling 1-844-324-0340 or email sales@vonagebusiness.com.
In the meantime, we hope you enjoy your Whitepaper.